Or what would you do?
Let me give you a little background.
When we lived in San Diego in hubby's parents house it was paid for, so all we had to pay were the taxes and the utilities. We didn't switch the utilities over to our names initially, but kept them in his dad's name until we relocated to Prescott in January 2015.
I had to set up new accounts for all the utilities (gas and electric which are run by the same company San Diego Gas and Electric, water and sewer that is split between 2 companies, more about that later) and trash services. Even though we had been paying the bills faithfully for close to 4 years, because the bills were not in our name but still his dad's, we couldn't use the bills as credit references for when we moved to Prescott and we had to pay deposits on things we probably wouldn't have had to pay for if we had utilities established in our names for longer than that time.
So fast forward to October 2015 when the house in San Diego sold and escrow closed. Naturally, we transferred utilities out of our name and gave forwarding address for the closing bill to be sent to so we could take care of it for all the utilities involved.
The system worked for San Diego Gas and Electric and the trash company and half way worked for the water/sewer bill. In Chula Vista where we lived, water is taken care of through Sweetwater Authority and sewer is taken care of by the City of Chula Vista. You establish water service and Sweetwater Authority notifies the City of Chula Vista to set up sewer service. Water is billed monthly, sewer every 2 months (why I don't know).
We paid the final San Diego Gas and Electric bill, the final trash bill, and the final water bill. City of Chula Vista was supposed to send me the final sewer bill. Mind you, that was October 2015. Remember, they bill every 2 months.
October 2015 (middle to 3rd week of the month is when they bill) I got a bill for the full amount of sewer services for 2 months. I didn't pay it because I figured they were still calculating final bill, after all we had just closed escrow October 1st which is when I notified them to cancel service and send us final bill due.
December 2015 we got another bill with of course a past due balance since I hadn't paid October's bill. I wrote a letter explaining everything and figured it would be taken care of.
No, it wasn't. February I got yet another bill for sewer service, again a past due balance now with late fees assigned. I called the City of Chula Vista and they looked into it and said they hadn't been notified by Sweetwater Authority (water company) that the account had closed but they got confirmation that it had (I stayed on the line while they contacted the water company) and they assured me we would get the final bill due (which was roughly for services for September 2015).
April 2016. You guessed it. We got a bill. Not amused, I called the City of Chula Vista yet again and talked to the very same person I had talked to back in October 2015 when I wanted to cancel services. She remembered me. She ASSURED me it would be taken care of, I just had to send her an email with some info she needed and she would send me a confirmatory email that "all was done" with it. Yep, you are right. I never got that email.
After that, remember I've been trying to take care of this for now 6 months, I told hubby "I'm done." If they wanted their money they were going to have to try to fix the problem. I had dates and people's names I talked to. If it got sent to collection, I had enough proof I tried to resolve the bill. I said I wasn't going to do anything more about it.
June 2016. Yes, you are right, another bill arrived. Again I said I'm not doing anything. Hubby called the number and left a message. If you thought he got a call back, you would be wrong.
So last week hubby (who checks the mail daily, which is kind of funny since I see when the mail lady delivers it since I can look out the front window but I'm too lazy to go and check it) brings the mail in after he got home from work. He kind of smiled when he held up an envelope. Immediately I said "its the sewer bill." There may have been a cuss word in there, maybe not. You decide.
I said "if you want to take care of it, you do, I'm done."
He called the next day and talked to the lady I had talked to back in February who was mortified (embarrassed, stunned, shocked) that it hadn't been resolved yet. She promised (yeah right) that she would get it taken care of and email him the very next day with the final bill amount. She confirmed the email address I had given months ago that she still had on record.
That was last Wednesday. No. He didn't get an email the very next day. Nor on Friday. Or Monday. Or Tuesday.
He was going to wait until today (Wednesday) to see if he had received anything and then call again. He didn't receive anything, so he called. He has that lady's direct line. Once she realized who he was she immediately became apologetic "I'm waiting for my supervisor, she's supposed to get back to me about this or that" etc. She assured him he would have it resolved the very next day.
What do you think?
His strategy is to call every 2 days until it gets resolved.
I admire him for doing so.
I'm done with it.
Was done April 2016.
Would you call or would you stop pursuing it?
Eventually I think it would catch their attention. Right now we "owe" $325.04. Wouldn't you think after close to a year they would start investigating this and do more than add past due amounts of the bimonthly bills?
I will pay what I know we fairly owe. Which is roughly sewer service for September 2015 like I mentioned above.
But not a penny more.