a bench with a view

a bench with a view

Thursday, February 26, 2015

fibers


I love this cotton fiber infinity shawl that I won in a giveaway that was put on by
Jacqueline at Cheapskate Blethering to help promote Joanne's weaving business.  Joanne blogs at Cup on the Bus and her ETSY shop is so cutely called Everything Old is New Again.  Joanne is a fascinating woman who I have enjoyed getting to know through blogging.  She is raising two of her grandchildren, is the clerk for her township, takes amazing pictures for her blog, and somehow found the time to renew a passion she had in her younger years of weaving.  This shawl I won is one of her latest weavings she has done.  It is absolutely beautiful, soft and warm.  Thanks Jacqueline for holding the giveaway and thanks Joanne for sharing a bit of your work with me. I'll definitely be checking out your ETSY shop in the future and would recommend everyone else take a look too.

I did not like the fiber that got cut yesterday here some place in Arizona.  A fiber that brought internet and cell service and cable TV and regular landline phone service to a vast majority of Northern Arizona and other parts of the state.  A fiber that initial reports said was cut because of vandalism.  It wrecked havoc at the hospital hubby works at, they couldn't admit patients (I'm thinking elective patients, not emergency patients).  It wrecked havoc on the 911 call system (they were announcing on the local radio stations what number to call instead of 911 for emergencies).  It was a mess for a lot of local businesses.

Of course since I depend on the Internet for my work, it shut me down. When I first noticed I didn't have Internet, I called the company and got the automated "helper" first who had me do this and that to try to restore my Internet. Disconnect my modem, turn off my computer, see if I had any services like TV or phone, etc. I was getting a bit annoyed with "her" (automated voice was a female voice) because she would say things like "I'm just telling you what a technician would tell you" or "are you there" when it was taking me a minute to figure out what to do next. Finally she couldn't help me any more so she transferred me to a technician (I could never figure out how to bypass her). When she transferred my call, I got disconnected.

So I began the process again by calling the Internet company. Thankfully this time I bypassed the automated helper but was on hold for 30 minutes (I kid you not) waiting for help.  Meanwhile, I'm frustrated because my work will be saved for 30 minutes in case of things like this happening, but by now it was 50 minutes so I lost the report I was working on (it just goes back into the main shuffle of things, someone eventually does it).  Finally the technician comes on the line and then after I verify all my info he says "oh, you have an outage in your area." I assume it was just a neighborhood one so I ask "how long do you think before service is resumed."  He said "they don't know, they have a technician working on it....." and he gets disconnected.  By now I don't bother calling back because I identify the problem is not with my system and I just have to be patient to wait until it is restored.

I called my supervisor, explained the situation and waited and waited and waited.  Thankfully with my tablet I could get onto the Internet without WiFi so I used that and figured out eventually that it was a cut fiber and that they were working on it. Finally got restored at 6:30 my time, my regular shift finishes at 6 p.m.  So I took the roughly 5 hours I didn't work as vacation time. If the fault lies within my business that I can't work, then they pay us down time. If the fault lies within our services, then we have to make up the time or take vacation time or not get paid.

So moral of story:

Check out Joanne's fibers.

Don't cut Internet fibers.

and have a great day!

44 comments:

joeh said...

What a segue!

If it was vandals, they should be prosecuted to the full extent plus some!

Joanne is a neat lady, and multi-talented.

Bijoux said...

What a hassle it all becomes. It's ridiculous how much we depend on 'fibers' for so much of what we do. But I guess before the Internet, we said that about electricity.

Joanne Noragon said...

How awful when there are big outtages, but good you were able to use the tablet.
I'm so pleased you like your scarf; enjoy.

Cindi said...

fiber sabotage, ugh how frustrating. very scary the impact this had on a region. hope today is a better work day for you. luv the scarf!!!

Paula Kaye said...

I have only recently discovered Joann. I will check out her Etsy shop. I hate having to make those kinds of calls. In the first place I am totally illiterate when it comes to all things technical. And they talk down to me! And why don't they look first to see if it is something that is affecting your whole area. We will have to chat sometime with what it is that you do. Sounds like a fascinating job to have.

TARYTERRE said...

What a day you had. Certainly not a vacation. Sorry you had to use one of your days. Hope it stays up and running once fixed. The scarf is lovely, indeed. What a wonderful gift. I will have to check out her esty store.

Chatty Crone said...

I love that shawl and it does look comfortable.
And we are so at the mercies of those fibers aren't we?

Jacquelineand.... said...

I'm so delighted you're happy with your infinity scarf; Joanne is a very gifted sweetheart of a lady! What a sweetheart you are as well.

Sorry your internet service was cut; what a pain in the patootie!

I'm mostly known as 'MA' said...

I love scarfs made like the one that you have. They keep you warm, look very nice and you don't have to fight tying it and untying it. I don't own one but wouldn't mind having one for sure. How terrible that someone was able to sabotage the internet service like that. It's a bit scary when you think about how we all depend on it. Hope all is well there today and stays that way.

Big Mark 243 said...

...wonder what kind of meanness the folks who cut the fibers are possessed of...

...glad it wasn't anything in the home... sometimes waiting on the service to get to the house is worse..!

...lovely shawl...

jack69 said...

I was frustrated along with you. I understand the 'do this' and then the 'are you there?'before you have time to follow the last instruction.

I want to say at those times, 'no I am not and besides I just call to aggravate you!' (smile)
That ain't funny to lose hours while trying!!!
Oh well It is a pretty view anyway!

Editors At Work said...

What a wonderful scarf, I clicked through to check.

And yes, I'm having net connection problems as well. Hugs.

susie said...

I like Joanne's blog because sometimes I get a blast from the past. Her grandkids go to my high school. When I figured that out, I nearly fainted.

I read about your internet woes in my small town tabloid...I mean newspaper.

Pat Hatt said...

Awesome on the win indeed. Ugg to people cutting internet fibers. Not funny in the least.

Mevely317 said...

Oh!, I was thinkin' of y'all when I heard the news last evening. What a helpless feeling!

Your scarf is lovely, indeed, Betty. I love helping to support the ETSY shops when I can. The novelty and sheer creativity of folks' wares always draws me in.

Birgit said...

Well that sucks! Was it someone who did this on purpose or just an error? If it was done on purpose I hope they catch the person! It also sucks that you have to take vacation time for something that was out of your control. The nice thing is you won this shawl and she is quite talented

yaya said...

That shawl is beautiful..your day was not! I know how crazy things can get when we loose technology connections. As a hospital worker, I know how crazy this can get. I hope it's all good now and they find the idiot that did this!

Linda said...

Beautiful handiwork! Sorry about frustrating day! Hate when our internet goes down and they suggest unplugging all our phones, even though absolutely nothing has changed at our end, and then find out THEY are experiencing the problem! My, how we are dependent on new technology, eh?

News last night about 911 dispatchers and cell phones, you need to know and tell them where you are. And yet with an app some can pinpoint exactly where your phone is. Interesting, I have neither a cell phone or GPS. Just putting out a public service announcement.

Enjoy your weekend!

Barbara In Caneyhead said...

Sorry your day got bummed out. But the piece you won from Joanne is beautiful. Unfortunately, I'm so hot natured and it is seldom super cold down here that I can't wear such accessories.

Liz A. said...

What a mess. Technology. All sorts of new problems to replace the old.

SuperLux said...

Must be frustrating. Stay calm and don't let it get the better of you. :)

Pudge450 said...

Regarding bypassing the automated customer service: I discovered by accident that use of an expletive appears to summon a real person. I was having trouble with my satellite TV service due to the receiver boxes loosing their address and not connecting. This was a recurring problem and I ALWAYS had to go thru the automated thing. Once in frustration after being told to state my problem, I lost it and said, "I WANT TO SPEAK TO A D**N PERSON". I was immediately connected. After recapping this to someone, I was told that some automated systems are programed to recognize expletives, which indicated frustration on the part of the customer. I don't know if this is true. I subsequently got rid of that carrier, primarily due to this problem.

Debby@Just Breathe said...

I love the Infinity Shawl, it is gorgeous! I am going to check out her Etsy page. So sorry about the outage in your area. It can be so frustrating. Thanks for stopping over yesterday. Have a nice weekend. Debby

Intense Guy said...

Too bad they can't electrify some cables and surfaces so that vandals (and that includes the spray paint dudes) would just get fried....

Carol Noren Johnson said...

Those infinity scarves can sure dress up an outfit. I even see high school girls wearing them.

And, what did we ever do without the Internet!

Secret Agent Woman said...

What a pain. But very cool scarf!

Veronica Lee said...

That shawl looks so comfy. So sorry to hear about the outage in your area. I can imagine the frustration.

Have a great weekend, Betty.

Dawn@Lighten Up! said...

Oh, I hate calls to the technical support. It stinks, even when you're lucky enough to finally reach an actual human.
But our call is very important to them!

DMS said...

The shawl looks beautiful. What a lovely win for you and Joanne is so talented. Thanks for sharing her work with us.

So sorry to hear about the vandals and the internet. It is amazing the havoc caused by something like this today. So much of what we (and businesses and hospitals) do depends on the internet. Hope it doesn't happen again!
~Jess

SweetMarie said...

the shawl is pretty. I have looked at her items, she's very talented!
all the talk of the government and internet has me stressed...
hope you enjoy your weekend!

Kate said...

Funny how being part of breaking news as it is happening is not as much fun as you think it might be...

Sheethal Susan Jacob said...

Loved that shawl... looks very warm and comfortable.

Stephanie Faris said...

Yikes. That's pretty scary!!! I rely on the Internet for my job, too, so if something like that happened, I'd be in big trouble. I do occasionally work at libraries--so if you can wait until 10 a.m. or so and find a library somewhere around your city (or neighboring cities) whose Wi-Fi wasn't affected by it, you could do that. But my battery only lasts 3-4 hours, so that would only be a solution for part of the day.

Chrys Fey said...

I'd go bonkers without Internet. I hope you get yours working again soon!

I love infinity shawls, but I don't have one of my own. I need to remedy that. :)

Stephen Tremp said...

A lot of these vandals are really smart. Too bad they use their talents to do really stupid things rather than help people.

Sharon said...

We get so used to the Internet, don't we? Up here in the mountains, they've been updating the electrical lines. So, in the past 6 months, I'll bet we've had our power shut off at least 6 or 7 times. And, of course, no power equals no Internet. I don't rely on it for my vocation (so I can only imagine your frustration) - but it's still really annoying.

One time our power went out for over 15 hours. Someone up here thought it would be a great idea to drive home drunk at 1 AM. Well, he crashed into a pole, the wires went down, and we went black.

People do some really dumb, and sometimes really destructive things.

GRRR...

Jerralea said...

It was interesting to see how you wove the story of winning a shawl in with internet breakdown. Very creative!

I'm pretty dependent on the internet as well. I really hate wasting part of a day getting it going again when something happens here at the church. Thankfully, I haven't had to do that in a long long time.

Susan Gourley/Kelley said...

The good fibers and the fragile fibers. Seems like it must have been a huge fiber to knock out so much stuff. Love the scarf.

Cranberry Morning said...

Oh no! What a horrid story about the internet fibers vandalism! Good grief. Who are these people that take pleasure in that sort of thing.

I had seen the lovely scarf before. It is beautiful and congratulations! :-)

Optimistic Existentialist said...

I'm so sorry that this happened :( here's hoping tomorrow is a better day...

Robyn Proctor Hinkle said...

Your shawl is very pretty and unusual. Yeah dealing with technical issues can be quite an ordeal!

Kat said...

Oh my! What a hassle! It is amazing how dependent we are on computers these days that a person can not be admitted to the hospital without them. WOW. And what a pain in the neck for you too. Yikes. Glad all is restored for you now.
And that shawl is lovely!

netablogs said...

It's amazing how we depend on the internet, eh? It used to be that we had to wait for webpagechanges, etc.. now if it doesn't change in a second, we start tapping our fingers and rolling eyes! If the internet dropped dead in our area, my husband, myself, and two of my sons would be out of work! It's our 'bread and butter' now.
Arizona is beautiful! I was in Scottsdale with my husband on a business trip last week.. so clean and beautiful.. and the weather was perfect!

TBR/Committed Thoughts said...

Thankfully, when the cable in our area goes out (we use Comcast at home) they put a recording on the phone so that when we call, we know there's an issue in our area.

A few years ago, we had a fiber crisis...most of north Alabama was without internet, including where I work. Took more than a day to find/fix the issue. I don't think it was vandalism, though.

Love the scarf. I'll definitely check out Joanne's blog.