a bench with a view

a bench with a view

Saturday, February 23, 2013

TV

Son got a new TV for this past Christmas.  Its a nice one, 32-inch flat screen.  We've learned to get the extended warranties on some things we give him, we've learned from experience, nuff said about that, so we got the extended 3-year warranty for it. 

Imagine my surprise when he said the other day that his TV was "acting" up.  I asked what was going on and he said on some of the channels he got the picture, but no sound, and on one channel that should have been English speaking, it was Spanish speaking.  At first I thought it sounded like a cable problem, some mix up with wires??? (what do I know??)

So we wait until hubby comes home from teaching guitar and we mention it to him. He says "let's compare the two TVs" ours in our bedroom and son's right across the hall.  They go channel by channel and I have a pad to record what channels are "acting weird".  Sure enough, where hubby gets sound on a channel, son's is quiet.  Where it should be English, some of son's are Spanish language (Funny Guy in Spanish is hilarious).

So it eliminates the thought that it is a cable problem.  So its a TV problem.  The TV is barely 2 months old so I'm thinking "good thing we got the extended warranty". 

Miraculously we have all the paperwork in one place so I start doing some checking on warranty, etc.  I go onto the website for the company to see if there are trouble shooting techniques or how to activate a repair.

Sure enough, as I check the list of frequent asked questions, there's a question "What happens if I get no sound on some stations or another language on others". 

It turns out that for some strange reason (who knows maybe he was sleep walking that night) he could have changed the settings on the TV.  They suggested he turn from the SAP mode (whatever that means) to stereo or mono.  He got into the settings, did it, and everything was back to normal again.  Weird though.  Never heard of anything like it before.

(thanks for every one's ideas about my last post; the party is tomorrow night; we went with a gift card for Starbucks and we're bringing couple appetizers to share :)

Happy weekend!

35 comments:

Michelle said...

I hope you aren't offended, but we dont' buy warranties on anything. Hubby works for a car dealership and he says salesmen wouldn't sell warranties if they weren't making good money on them. Sometimes the price of warranties are great in size compared to price of product. We just say if it goes haywire, we'll fix it or buy a new one and apply the money we could have spent on warranty. At least we'll be getting something for our money. Most products have a warranty that lasts for a little while anyway. It's a gamble....Glad you got it figured out.

I'm mostly known as 'MA' said...

I'm glad it was an easy fix for the TV and it didn't have to be returned or go in for repairs. The new TV's are very different from the old ones. Hope you have fun at the party. It seems everyone loves getting a Starbucks gift card. And I'm sure the appetizers will be appreciated.

Shelly said...

So glad it was quick, easy, and cheap to fix! Those things usually don't turn out like that!

Dana said...

I'm glad the fix was an easy one. :)

Happy Saturday!

Kathy ... aka Nana said...

So glad that it was an easy fix. Glad you have a plan for the party.

Linda said...

New tech electronics- glad it had a happy ending with your diagnostics on Separate Audio Program! (I looked SAP up.) So many settings on tv remotes and cameras nowadays. Funny, have you noticed a slight delay between tv's if one is old with digital converter box and other is new digital tv?

Enjoy surprise party! We're going to a 50th BD surprise in a couple weeks.

Bijoux said...

I've always found solutions on websites, just like what you did. What did we do before the internet?

Verna Lantz said...

Weird, indeed. Glad you were able to fix it, though. There is nothing as frustrating as when something new isn't working properly.

Blondee said...

Oh, my gosh..that is too funny that they actually have that as a search option to fix the television! We've had fun with things like that, too. Technology..what a mixed blessing! lol

Pat Hatt said...

haha with so many buttons you never know what they'll do if you hit the right combination. Glad it was an easy fix.

Jeanie said...

You are smart to figure out how to fix it. My bedroom TV started speaking Spanish a while back. It took me a while to figure out that I had hit a "language" button on the remote that I didn't even know was there.

Tamera Brose said...

I'm guessing it's a TV problem and it will do it on it's own and not some sleep walking episode. I'm glad it's an easy fix and it was there on the internet to find.

Adam said...

I always hate electronic problems. My mom went through 3 tvs of the same model than ended having the same problem.

Martha@SeasideSimplicity said...

Glad it was an easy fix and glad you've figured out what to bring to the party. Have fun! :)

Mevely317 said...

Yikes, Betty! When someone mentions electronics or worse, instruction manuals, my brain goes into time-out. I'm such a techno-phobe.
So glad everything worked out the way it did.
Have fun tonight!

jack69 said...

I think my comment got lost. Loved the entry. Love a good ending. I smiled at "Miraculously we have all the paperwork in one place so I start doing some checking on warranty" The one I need is the one I cannot find. hahaha
Love the view...
jack & Sherry

Graciewilde said...

Technology can be sooooooooooooooooooooo frustrating. I've been learning, however, to do what you did and spend some time calmly exploring potential issues - checking the manual or calling the trouble shooting number and (toughest for me) STAYING PATIENT sometimes pays off. I'm glad it did for you!
Enjoy the party.

Sharon said...

I googled SAP - said it stood for Second Audio Program. I remember something similar happening to our TV. I usually like to fall asleep with it on (better than those thoughts swirling around in my head!). Well, the next day we woke up to a blue screen and could NOT get anything to work. Finally, after many *manipulations* of the remote, we figured it out.

Turns out I must have rolled over the remote in my sleep and changed some setting.

Live and learn. :)

Debby@Just Breathe said...

Glad you were able to figure out the issue with the TV. Have a great time at the party and enjoy your weekend. Debby

Jen Forbes said...

Don't you hate when that happens? Sometimes my tv changes to CC for no reason at all!!

Glad you didn't have to hire a repair man, they don't come cheep. We've had to get three things repaired or replaced this month, yikes!!

Chatty Crone said...

Electronics are way above our heads anymore - do you find that to be true? Have a great time at the party and it is a perfect gift.

Alex J. Cavanaugh said...

Someone must've just hit the wrong button by accident. Easy enough to do.

LynnMarie said...

I did that once as well, had Spanich on the TV and it was the same issue. Glad you got it fixed cheap

Manzanita said...

Glad the TV is fixed but that extra warranty would have come in handy. Sorry I missed your last posts but that was when my mysterious pain started. I'll bet the party was a great success and your gifts greatly appreciated.

Deanna said...

I used to think I was data/electronic savy, coming from a data center and telecommunication background. All of my training was 10 years ago. This technology stuff has left me standing in the dust! Glad you were able to figure it out. I'm not even going to ask about why in the world you need the warranty!

Hope you are having a wonderful weekend!

Deanna

Big Mark 243 said...

While I agree with Michelle, your first and her first comment, wisdom is a lesson derived from good study... you do based on what you know and I think that it was a very wise investment...

Linda :) said...

It's always something with these electronics... glad it was easy to fix... I read an article once that said if the item you bought wouldn't break the bank to replace then a warranty isn't necessary... Hope the party was a hit... :)

Secret Agent Woman said...

Whenever something goes wrong I go straight to the interent for a fix. It's remarkable what help you can find on-line!

Renegades said...

Glad it was an easy fix for the tv.

Haddock said...

I too have to agree with the first comment by Michelle. Its a big racket and getting things done during warranty is a big headache.

SweetMarie said...

We don't ever buy warranties. My son is usually the one to figure out the electronics, hubby is second...I'm last. LOL
Have fun at the party!

M. J. Joachim said...

Electronics have a way of throwing us for a loop every time around here. When in doubt, we ask the kids. Changing wires in his sleep - that's a new one ... glad he didn't electrocute himself!

Juli said...

I was in Rome years ago... watched an entire episode of Home Improvement (Remember Tim the Tool Man Taylor?) in Italian.

The only words I still know are Hello, goodbye, eat and Don't mention it. Which, now that I think about it, summed up our entire trip.

Marianne said...

I would have chalked the whole thing up to technology's ongoing battle with me. Glad you got it figured out!!

Intense Guy said...

Imagine what "dealing" with this would have been like in the pre-Internet days? I'm not sure if it would have been better or worse, but it should would have been different!

Glad it was a "simple" fix!